Last updated: October 31, 2024
Introduction
At Dreem, we respect the trust you place in us when you share your information. We are committed to transparency, security, and compliance with all applicable data protection laws, ensuring your information remains confidential and secure. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website or use our services. By accessing Dreem, you agree to this policy.
Information We Collect
Personal Information You Provide
We collect information you provide to us directly, including:
- Account Information: Name, email, phone number, and payment information for processing orders and transactions.
- Purchase Details: Product selections and purchase history to personalize your experience and enable efficient transactions.
- Support Interactions: Information provided during customer service interactions, including requests and preferences.
Automatically Collected Data
We automatically gather information related to your device and usage patterns:
- Device and Usage Data: IP address, browser type, device type, and interaction with our platform, such as page views and session duration.
- Location Data: With your consent, we collect location information to provide accurate service offerings and pricing.
Purpose of Data Collection
We collect and process your data to deliver a seamless and secure shopping experience:
- Service Delivery: To process transactions, fulfill orders, and manage your account.
- User Experience: Personalize content, enhance recommendations, and refine our service to meet your expectations.
- Communication and Support: Facilitate efficient support and communication.
- Marketing and Promotions: With your consent, send you exclusive updates and offers (opt-out anytime).
- Platform Improvement: Analyze usage patterns to refine and improve Dreem’s functionality.
- Legal Compliance: Comply with applicable regulations and enforce our policies.
Data Sharing
Dreem does not sell or rent your personal information to third parties. We only share your data under strict conditions:
Service Providers
We partner with trusted third-party providers to support our operations, including:
- Shipping Partners: Facilitate efficient order fulfillment and delivery.
- Payment Processors: Ensure secure transaction handling.
- Analytics Providers: Enable data-driven improvements to enhance user experience.
Legal Requirements
We may disclose information if legally required to do so, such as in response to valid legal processes, governmental requests, or to protect Dreem’s rights.
Use of Cookies and Tracking Technologies
Dreem uses cookies and similar technologies to provide an optimized, secure browsing experience. We categorize cookies as follows:
- Performance Cookies: Track user engagement to help us improve.
- Essential Cookies: Required for Dreem’s basic functionality.
- Marketing Cookies: Support tailored advertising (with opt-out options available).
Your browser allows you to control cookie settings at any time.
How Long We Retain Your Data
Dreem retains your personal data only as long as necessary to fulfill the purposes outlined in this policy, including to comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary based on the type of data:
- Account Information: Retained as long as your account is active or as needed to provide services. We may retain some information even after account closure if required for legal compliance or legitimate business purposes.
- Transaction and Purchase Data: Retained for record-keeping, auditing, and legal compliance, generally no longer than seven years unless required otherwise by applicable law.
- Support and Communications Data: Kept only as long as necessary to resolve your inquiries or as required by law.
After the retention period, we securely delete or anonymize your data to ensure it is no longer personally identifiable.
What rights you have over your data
As a Dreem user, you have certain rights regarding your personal data, including:
- Right to Access: You may request information on the data we collect about you and how it is used.
- Right to Rectification: If your data is inaccurate or incomplete, you have the right to request corrections or updates.
- Right to Erasure: You may request the deletion of your personal data in certain circumstances, such as if it is no longer necessary for the purposes it was collected.
- Right to Restrict Processing: You can ask us to limit the processing of your data in cases where accuracy is contested, processing is unlawful, or if you have objected to processing.
- Right to Data Portability: You are entitled to request a copy of your data in a structured, commonly used format.
- Right to Object: You may object to certain processing activities, including profiling and direct marketing, at any time.
- Right to Withdraw Consent: Where you have previously consented to data processing, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us at hi@madebydreem.com. We will respond to your request in accordance with applicable laws and ensure your privacy rights are respected.
Data Security
Dreem employs stringent measures to protect your data, including encryption, access controls, and secure servers. Although we are committed to safeguarding your information, please note that no system can guarantee complete security, and we encourage you to use strong passwords and protect your login information. comments may be checked through an automated spam detection service.
International Data Transfers
Your information may be processed outside your home country to deliver services efficiently. Dreem adheres to international data transfer standards to ensure your information remains protected regardless of location.
Children’s Privacy
Dreem’s services are not designed for individuals under 16 years old, and we do not knowingly collect information from minors. If we identify such data, we will delete it promptly.
Policy Changes
We may update this policy to reflect changes in practices or laws. Any updates will be posted with a revised “Last Updated” date. Continued use of Dreem signifies acceptance of the current terms.
Consent
By continuing to use Dreem’s website and services, you confirm your consent to the practices described in this Privacy Policy, including data collection, use, and sharing for the purposes outlined. Your trust is important to us, and we are committed to handling your personal information responsibly and securely.
If at any point you wish to withdraw your consent or have questions regarding your data, please contact us at hi@madebydreem.com. We value your privacy and will promptly address any concerns to ensure your rights are upheld.
Contact Us
For questions or concerns about this policy or your data, reach out to hi@madebydreem.com.
Thank you for choosing Dreem™.
By: Dreem™ team.